Due to exceptionally high demand, along with courier and postal delays, we are running at a longer than usual lead time for all orders. Please be assured that we are working hard to catch up with this. If you would like to check in on the estimated lead time for your order then please pop us an email or use the chat feature (bottom right of the screen). Thank you all for your patience!

Privacy Policy

Security

Our website uses the highest levels of security to ensure that your information is secure and protected against unauthorised use. We use a Secure Sockets Layer (SSL) providing 256 bit encryption. When browsing or entering any information on our website, such as payment information details, you will notice a secure padlock icon will appear usually next to the browser website address bar (dependant on browser type). You will also see that the “http” in your browser address bar will change to “https” to show that our site is protected with an SSL certificate.

When you make a payment, sophisticated Secure Sockets Layer (SSL) technology encrypts your credit/debit card number and order information as it is sent which means than it cannot be read by anything other than the secure server receiving it.

By accessing, browsing or otherwise using our website, you confirm that you have read, understood and fully agree to this privacy policy.


The Scaff Shop Privacy Policy - Plain Language

- We promise to keep all the information that you share with us confidential subject to the exclusions below. We only collect personal information from customers to process billing, fulfil orders and provide a personal and customised shopping experience.
- We will never send you unsolicited ‘junk’ email, or share your data with anyone else who might.
- Cookies are used on this shopping site only to store non-sensitive information.
- If you place an order through www.thescaffshop.com you will be asked if you wish to be entered on to our mailing list. We may use this list to occasionally send you information regarding new products and offers etc. If you no longer wish to receive emails from The Scaff Shop then please send us an email stating this. We do not send random marketing emails to personal email addresses (spam).
- We do not store credit card details, these are processed through either Stripe (via Shopify Payments) or by Paypal. Both companies are fully PCI DSS compliant.
- Excluding personal and identifiable information such as billing, shipping, and contact details, we may use any other information which you upload to our website as we decide, including, but not limited to, sharing your feedback comments and photos on our website and social media.
- Other than the exclusions listed below, your billing, shipping, and personal details will not be shared with any third party unless we have expressly requested your permission to do so.

Exclusions (i.e. who we share data with):
--> These include third parties who are authorised to act on our behalf solely in the processing or fulfilment of your order, for example in processing payments or in the postage/delivery of your order. Please inform us if you would specifically like any details not to be shared, and if possible we will oblige, however this may affect our ability to correctly process your order and you will be advised if this is the case.
--> Further exclusions include those third parties used to add features and functions on our website, for example customer mailings and customer feedback follow-ups. If you would like a list of all those who your details will be shared with, please get in touch with us.


The Scaff Shop Privacy Policy - Full

The Scaff Shop brand:
The Scaff Shop is a trading name of Cornish Building Services Ltd. Any references to "we" or persons at "The Scaff Shop" refer to staff at Cornish Building Service, with the location of such staff being the same as is listed for The Scaff Shop on our Contact Us page.

Information Collection and Use:
We will not sell, share, or rent your personal information to others in ways different from what is disclosed in this statement. We collect information from our users at several different points on our website.

Registration:
To use some facilities on this website, a user must first complete a registration process. During registration a user is required to give their contact information (such as name and email address).

Orders:
We request information from the user on our order forms. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fulfil customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies:
A cookie is a piece of data stored on the user’s computer containing information about the user. Cookies are used throughout our sites for enhancement of the user experience. Some parts of our site may not work without cookies turned on, other parts will function as normal.

Log Files:
We use IP addresses to analyse trends, administer the site, track users’ movement, and gather broad demographic information for aggregate use.

Sharing:
We use the term “Partners” to include any partner company or third party who’s services we use for the purposes of processing or fulfilling your order, and maintaining and operating our website, including but not limited to third party apps used to add specific features and functions on the site. Also included are non-website, back-office partners and third parties which are used to facilitate the processing and fulfilment of your order, and to allow us to add to the user experience.

We will share aggregated demographic information with our partners. This is not linked to any personal information that can identify any individual person.

We use outside shipping companies to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

We may partner with another party to provide specific services. When the user orders through our website this will involve the sharing of names and other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. Partners are not permitted to use data for any secondary use, such as marketing.

Links:
This web site contains links to other sites. Please be aware that The Scaff Shop is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by The Scaff Shop.

Newsletter:
If a user wishes to subscribe to our newsletters, we ask for contact information such as name and email address.

New Account Registration:
We send all new members a welcoming email to verify password and username. Setting up an account on our site is however completely optional and you are welcome instead to submit an order as a “guest” should you prefer not to set up an account with a username and password.

Follow up emails:
We operate a “Your Basket Is Still Waiting For You” automated email system which will email you a reminder and quick access link to a basket which you filled on our site, but you did not go on to order. We can only do this if you have given your email address during the early part of the check-out stage, and if you have cookies turned on. We will send a maximum of two basket reminder emails but please do let us know if you do not wish to receive these, and we can cancel this at any time.
We also operate a Customer Feedback email. This is sent a set number of days after you ordered from us. A total of two emails are sent (one initial and one reminder). Please let us know if you do not wish to receive these. We may publish on our website or linked social media the information submitted in these feedback forms (such as feedback comments and photos) but will not link this to an identifiable part of your contact information. We tend to use first name and only the first letter of the surname, e.g. “Tom P” instead of the full name Tom Pepper.

Order Updates:
We will send you order updates by email. Customers are not able to un-subscribe from order updates as these form a necessary part of our communication with you in regards to the progress with the order you have placed with us. Most of our standard updates are sent by email, but we will occasionally call (if you have provided a phone number) if we need to query something with your order, such as a delivery address. This is to speed the processing of your order and reduce delays to you.